FAQ
1. How about the return procedure?
Please do not discard the mailing envelope and product packaging. Pictures of the proceeding items are needed when contacting Glamfields.
Know more details about Glamfields return policy by clicking Warranty.
Please contact Leelbox and wait for instructions before returning anything.
Contact Facebook message or mail to [email protected], we will help you to resolve the problem immediately.
2. Can I make a refund?
30-Day Money-Back Guarantee for Any Reason
If items are faulty for non-artificial reasons within one year (from the date of arrival), customers can send them back for free repair or get a refund. Dis-assemble, misuse, drop, waterlog or any other artificial factor causes the damage of item is not in the scope of the warranty.
Know more details about Glamfields return policy by clicking Warranty.
3. Can I cancel the order?
Cancellations are allowed within 24 hours after the order generated. After that, we will not accept cancel since the order may have been shipped.
4. Will there be a tax on the parcel?
Glamfields currently support Flat Rate Shipping & Express shipping. Flat Rate Shipping supports countries and regions that are suitable for customers from Southeast Asia and are willing to accept long delivery time. Glamfields offers two ways shipment: Mail post and Express shipping. Mail post is free for all countries, it is safe and under normal situations, it will not have tax. For Express shipping such as Fedex, DHL, UPS, Aramex etc. We can help to write low value for the package on the invoice if customer needs. No matter which shipment, if there is a tariff, the customer is responsible for customs clearance and pay taxes.
5. Is there any Affordable standard shipping? Which countries does Glamfields ship to?
We do not support Free standard shipping, my dear. But if you indeed wanna save shipping fee, please contact customer service via Facebook message or email. We will judge whether to support delivery according to your region. If your region does not support 5USD Affordable standard shipping, please choose the shipping method that suits your needs.
Glamfields cooperates with major international shipping companies like Fedex, DHL, UPS, Aramex and China Post Air Mail to offer two shipping methods In the checkout page. You can check here Delivery Information to learn more.
6. How can I trace my parcel?
Orders on our website all have the tracking number, after the parcel is shipped, we will inform you the shipping details and tracking number via email or you can check it in My account--Orders. You can check the location of your package with the tracking number at this page https://www.17track.net/en
7. How can I check my order
You can check all the information of your orders at My account--Orders.
8. I still not receive my package?
Please don’t worry, all order on our website has a tracking number, you can check the location of your package here https://www.17track.net/en
Packages shipped via Mail service to Latin America, Europe, Africa, Australia possible delayed over 30 to 45 days as long distance. For Express Shipping, over 10 days you still not get the package, please contact our customer service for help.
9. Items Missing on Arrival
(1) Please immediately contact the shipping courier and file a case there.
(2)Tell us the case number and send us some pictures showing all the items you get on arrival, all the labels on the packing, and also the package situations.
(3)We will resend you the missing items after we confirm the situation.
Most importantly, if you have the taxation fee receipt, don't hesitate to take a picture for us as the weight can tell something about the missing.
If you still have any confusion, please contact via Facebook message or email us.
10. When can I receive my order?
It is depending on which shipment you chose.
Before shipping your order, normally Glamfields needs 2-4 days to prepare your products
Delivery time: Total Delivery Time = Processing Time + Shipping Time
Express shipping: 3-7 business days
11. My package defective!
Please don’t worry, If items are faulty for non-artificial reasons within one year (from the date of arrival), customers can send them back for free repair or get a refund. Dis-assemble, misuse, drop, waterlog or any other artificial factor causes the damage of item is not in the scope of the warranty.
Glamfields will be in charge of all the repair handling fee and the non-artificial defective component replacement charge.
Know more details about Leelbox return policy by clicking Warranty or email us.
12. What kind of shipping do you offer?
Glamfields cooperates with major international shipping companies like FedEx, DHL, UPS, Aramex and China Post Air Mail to offer two shipping methods:
Flat Shipping fee(Mail service): 10-30 business days
Express shipping: 3-7 business days
You can see the shipping cost each time when you check out, our shipping cost data comes from the four major international logistics, if you have any questions, please contact us.
Customers bear on the shipping cost if they prefer Express shipping.
13. When will the out of stock goods arrive
As the delivery time of our products is uncertain, you can select the in-stock notice on the right side of the add to cart. The product will be reminded by mail.
14. Any discount for bulk purchase
Dear customer, if you order in bulk, please contact our customer service, we can offer a big discount for bulk purchase.
15. Why I can’t register? It said my username is illicit.
Please do not leave space the username you typed in and make sure the email address is valid.
16. My browser can't work, any others recommended?
You can try to use Firefox, Chrome, Safari, or Opera to browse our website. Here are the links to download:
Firefox: http://www.mozilla.com
Chrome: http://www.google.com/chrome/
Safari: http://www.apple.com/safari/download/
Opera: http://www.opera.com/
17.What kind of payment do you have:
1. Paypal
2. Credit/debit card
3. Bank transfer
4. Frequently asked questions about payment
<1>I want to make payment by credit card but don't want to register PayPal account, is that OK?
No. We are sorry that we can not offer this payment method.
<2>Why is there only US price on your website? I'm not from USA how can I pay you US dollars?
US dollar has the best negotiability in the world. Every currency can be exchanged for US dollars.
So if your primary currency is not USD, you can still pay us USD in Paypal. For T/T, you can also pay us US dollars.
<3>Why the amount I received is less than what I paid in Bank?
Besides transaction fee in the bank you make transfer, also, there may be some third party Bank charging you in the process. That's because, if the bank in which you make payment has no business relationship with our bank, then payment may be sent to a third party bank first, and then send to our bank. If that happens, the third party will charge the transaction fee from the payment, so the payment time will be longer and the amount we receive will be less than the amount you pay.
18. How can I use the Reward Points?
Each time you buy from Glamfields you will get 10 Reward Points in your account, you can check it in your account. When you get up to 100 Reward Points, use it to save $10, before you check out, please kindly contact customer service to get the coupon.
Check here Payment to learn more about payment methods.
